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How does it work
to watch the full video answers
Once you have joined and have successfully passed our vetting procedure (see below)
you will need to start building your reputation with us. This is done quite simply
by giving all your customers (and we don’t mind you going back to past ones) a Reputation
Report Card for them to complete and send back to us.
At that point (usually about a month) members are able to proudly say to a potential
customer that they are part of a scheme that is designed to isolate cowboys and
only promote honest reliable trades. They give their customers a Reputation Report
Card whilst saying, “Can I give this to you now? If you decide to use me, when I’ve
finished the job could you please give me some scores and a comment and send it
back to Checkatrade, then my next customer will know what you think about me and
that’s really important to me”.
They can add, “I want you to know you will get the job done right first time so
please visit the web site (www.checkatrade.com.au/MembersName)
printed in the card or call the freephone number and they will give you an up-to-date
appraisal of what all my previous customers have said about me.
This has real power in generating consumer confidence and will help massively in
helping turn those quotations into confirmed jobs. - Read more
about the benefits of membership.
Now you want to join, what happens after you contact us?
The interview takes place.
At a mutually convenient time we will visit you, preferably in your office or place
The vetting takes place.
This is comprehensive but most of the work is undertaken by Checkatrade.
- Qualifications - We require proof that you are qualified to undertake your chosen
- Insurance - We require proof that you hold Public Liability and combined insurance
if you employ people.
- Utility Bills - We require 2 utility bills that show you live / work from the place
you state you do.
- Identification - We require to see either your drivers license or passport.
Tax reference number - We require proof that you are registered with the ATO.
- Trading Standards - We require you to sign a document that will permit us to talk
to trading standards about you.
- Referees - We require 6 referees for us to write to: 4 customer, 2 trade/professional.
- Code of Ethics and Conduct - We require you to sign to agree to follow them.
- Credit Check - We will perform a Credit Check on you to check your financial history.
Substandard businesses do not get past this point. However genuine professionals
have nothing to fear!
The monitoring takes place.
All members agree to give out personalised Reputation Reports to all their customers
at the start of a job. Filled in by your customer and sent back directly to Checkatrade
via freepost, your customer comments and scores will start to build your reputation.
The results are made public via our web site on your very own profile page. We notify
our members when new feedback is received via email and text. All customer feedback
is handled personally by Checkatrade. They are checked for authenticity by phoning
back the customers, or verified automatically via email.
Aproximately 33% of all feedback is verified or spot checked by a member of staff.
The satisfaction takes place.
Read and view some of our members testimonals
are all genuine and new ones are added regularly. This could be you in 3 months!