Once you have joined and have successfully passed our vetting procedure (see below) you will need to start building your reputation with us. This is done quite simply by giving all your customers (and we don’t mind you going back to past ones) a Reputation Report Card for them to complete and send back to us.

At that point (usually about a month) members are able to proudly say to a potential customer that they are part of a scheme that is designed to isolate cowboys and only promote honest reliable trades. They give their customers a Reputation Report Card whilst saying, “Can I give this to you now? If you decide to use me, when I’ve finished the job could you please give me some scores and a comment and send it back to Checkatrade, then my next customer will know what you think about me and that’s really important to me”.

They can add, “I want you to know you will get the job done right first time so please visit the web site (www.checkatrade.com.au/MembersName) printed in the card or call the freephone number and they will give you an up-to-date appraisal of what all my previous customers have said about me.

This has real power in generating consumer confidence and will help massively in helping turn those quotations into confirmed jobs. - Read more about the benefits of membership.

All members agree to give out personalised Reputation Reports to all their customers at the start of a job. Filled in by your customer and sent back directly to Checkatrade via freepost, your customer comments and scores will start to build your reputation.

The results are made public via our web site on your very own profile page. We notify our members when new feedback is received via email and text. All customer feedback is handled personally by Checkatrade. They are checked for authenticity by phoning back the customers, or verified automatically via email.